Rental Period: Check in time is after 4:00pm on arrival day and check out time is before 10:00am on departure day. Any changes to these times will be made only by permission of Mr Roger Colbourne or Mrs Sandra Colbourne after the early or late check-in/check-out fee has been paid on the booking. We will do our best to accommodate variable times but it may not be possible due to incoming guests’ arrival and the cleaning services and schedules.
Guests are required to lock the doors upon leaving the property every time they vacate it. Failure to lock doors and/or depart by 10am on your check out day
will result in a deduction from the security deposit plus any additional damage charges that may be incurred due to the door remaining unlocked, and where possible please activate the alarm, if an alarm code has been supplied.
Smoking: Please note the property has a NO SMOKING / NO VAPING policy. Smoking is NOT allowed in the home, garage, pool deck or pool enclosure area. In the event that smoking and/or vaping has occurred during your stay, there will be an automatic charge to accommodate a deep clean.
Reservation Deposit: Your deposit reserves the period of time you require; we cannot hold dates for bookings until we have received your full deposit. Your deposit is non-refundable should you later cancel this reservation or not pay the balance on time.
Balance: The full balance together with the security deposit is to be paid 12 weeks before check in/arrival. Failure to make the full balance payment on/before the due date, will result in the booking being cancelled at loss of all monies paid to date.
**Please note: No payment reminders are being sent**
Prohibited Uses:
Occupancy: Florida State Law prohibits subletting, sharing or assigning. Therefore, only the
persons named on the Booking Form are allowed to stay in the house, any persons not shown on the Booking Form will be asked to leave. Each home contains a floor plan, which clearly states the maximum occupancy level. Please note that Florida Law puts strict limits on the number of occupants permitted to stay overnight in vacation homes. The authorities will enforce this law and they have the power to spot-check the homes at any time for infringement. In the event of higher occupancy than permitted, you will be required to vacate the property
immediately and forfeit the remaining days left on the rental agreement. In such an event, there will not be any refund of any monies paid. Loss of security deposit plus any additional unreasonable costs may occur for Large Parties, Events, and/or if Police or Security are called out to the property for any reason.
Children: Parents are responsible for supervising their children on the Premises, including the pool/spa, if applicable.
Travel Insurance: Travel Insurance is vital for you and your party. Please ensure you have cover in place and that it is sufficient to cover your needs and the booking.
Taxes: By Florida State Law, all rentals are subject to State Tax & Tourist Tax, included in the rental charge.
Utilities: All rentals are inclusive of all electricity and water charges.
Parking Policy: Some vacation homes do not allow cars to be parked on the streets in order to ensure proper access for emergency and waste management vehicles as well as other residents vehicles. All vehicles must be parked on the driveway where possible. Vehicles must never be parked on lawns. If there is not enough room for the vehicles on the driveway, the guest is responsible for determining alternate places to park and is fully responsible for the vehicle(s). Tow away charges, for non-complying vehicles of the parking rules is the sole responsibility of the guest. Any damages that result from failure to complying to parking rules will result in a charge to the guest, being deducted from the security deposit. At Emerald Island if parking on the road is required, please ask at the clubhouse reception which side of the road to park on as it varies from month to month.
Cleaning: Each reservation includes a villa cleaning fee. Daily housekeeping is not provided, and it is the responsibility of the guest to maintain the cleanliness of the home during the stay. Although the home will be cleaned after a guest vacates the property, the guest is required to leave the home in a comparable condition in a clean, tidy and orderly state as it was found. It is our holiday home and we would like everyone to enjoy their stay and appreciate how nice it is when it is looked after by each paying guest.
The property will be cleaned prior to your arrival, and after you have departed. Extra cleaning during your stay, we can arrange on a prepaid additional charge, extra cleans will also include a change of bedding, linen and towels.
The guest is responsible for picking up and putting trash in the correct white/black bags and placing it in the designated trash can. Please DO NOT use supermarket carrier bags, fines are incurred for using incorrect bags, white/black bags to be used only.
**If trash pickup happens to occur during the stay, the guest is required to put the white/black trash bags out in the trash bin ready for the pickup. DO NOT put the trash bins at the curb side, please leave them at the top of the driveway to be collected. Trash must be put in a large white/black polythene bag. Failure to put trash in the correct white/black bags will result in a charge per bag to bag up all the rubbish. Trash not put in bags will result in a trash can cleaning fee which will be deducted from your security deposit to clear all the trash**
Recyclable: Currently Emerald Island Resort does not operate a recycling scheme.
Security Deposit: Rentals of 6 nights or shorter will require an additional security deposit being paid. A refundable security deposit will be required which will be added to your invoice as a separate charge, this is fully refundable subject to no damages to include but not limited to breakages /soiled linen etc., being found in the home after your occupancy. The security deposit paid does not relieve guests’ liability for damage that exceeds the amount of the security deposit received. We will do an inspection the day of your departure or as near as possible to inspect the home. We will then deduct monies from the security deposit to cover the cost of any damages found. Any uncollected amount for damages will be sent to our legal department for collection. If we make a charge for damages, we will provide an invoice and pictures where possible of the damaged items. If there is no damage or soiled linens found in the property, the security deposit will be returned within 28 days after departure in full. When you check in at the property, you will need to do a thorough walk through of the home. If there are any damages noted on arrival, you must first contact the local Management within 24 hours during business hours,(Mon-Friday 10am-4pm) and then contact the homeowner Sandra Colbourne on +44 1635 254474 and/or email to sandracolbourne@chartertravel.co.uk who shall, in her sole discretion, determine the extent of repairs necessary to correct any damage found.
Failure to follow this step will result in those damages being charged against you at the time of check out from your security deposit, any under payment will be required to be paid.
Indemnification: The lead guest on behalf of all passengers hereby agrees to indemnify and hold The Management and the homeowner harmless for injuries or other losses to guest and other persons and property that may occur in connection with guest’s use of the Premises. Guest further agrees that, The Management and the homeowner is not under any obligation to accept for safekeeping any moneys, securities, or other articles of personal property belonging to the guest, nor is The Management or the homeowner liable for any loss in connection with any such items, or for providing security for the Premises. All property information is provided by the individual property owner and is true and accurate to the best of our knowledge, however guest agrees to indemnify and hold The Management and the homeowner harmless for any property information errors and/or changes due to maintenance or owner’s removal of items from the home. We have made every effort to ensure that all information on the website is correct and accurate at time of print.
The guest party to undertake the following:
To take good care of the property and leave it in a clean and tidy condition at the end of the occupancy, no rubbish left in the villa, all rubbish to be left in the trash bins provided, or bagged up and left tidy in the kitchen area if the trash bin outside is full.
§ To report any damage or loss immediately to our Management and the Home Owner who shall, in its sole discretion, determine the extent of repairs necessary to correct any damage caused by the Guests. The Guest will be obligated to pay for any damages over and above the payment of the Security Deposit.
- To make good of any and all breakages.
- As with all properties, our villas can encounter unexpected maintenance problems from time to time. If you experience a problem with the villa, please contact The Management initially on during office hours (Monday to Friday from 10am to 4pm) and then email the homeowner on sandracolbourne@chartertravel.co.uk. In case of an emergency please call and leave a detailed message and you will get a return call, at the earliest opportunity and also send an urgent email to the email address above.
- To permit the Owner’s or Owner's agent and staff reasonable access to the property to carry out any maintenance deemed necessary during your rental period.
- Any stains to the carpets, bedding, linens or furniture must be cleaned and removed prior to vacating on your departure day or charges for cleaning or replacement will be deducted from your security deposit.
§ PLEASE DO NOT TAKE FOOD OR DRINK INTO ANY BEDROOMS or leave used plates and dishes on the floors with food on them it will encourage ants and other bugs entering into the home.
Failure to comply with any of the above will result in the deduction of costs from the damage security deposit.
We reserve the right to pursue the guest for any damage or loss in excess of the refundable damage security deposit, through the courts if necessary.